Ordering
Placing Your First Order
Placing an order with TappyBear.com is easy. There's no need to create an account first. You can create the account when you checkout or if you decide not to that is okay too.
If you are uncomfortable with placing orders on our website, we also accept orders by phone, mail or PayPal.
Finding Items
First you will need to browse or search for the items you would like to order. Keyword search boxes are located on every page of our store. You will also find links to browse our products and more detailed product-specific searches in the left side navigation bar of each store. When you find an item that interests you, click the title or name of the item or photo to see its product detail page. Here you will find more information about the item.
Adding Items to Your Shopping Cart
If you want to order an item from TappyBear.com, click the "Add to Cart" button on the item's product detail page. Once you've added an item to your Shopping Cart, use the cart's top navigation bar or the "Continue shopping" button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon on the left side of every page of our shopping cart site.
Proceed to Checkout
Take a moment to review all of the items you've placed in your Shopping Cart. When you're ready to place an order for everything in the "Shopping Cart Items--To Buy Now" section of your cart, click the "Proceed to checkout" button. You will be taken to the first page of the order form.
The instructions here outline each step of our online order form. If at any point you encounter difficulty or receive an error message, please contact us.
Signing In
Enter your e-mail address, indicate that you are a new customer, and click the "Sign in" button. (Keep in mind that the e-mail address you provide here will be the only e-mail address to which we can send information about subsequent orders.)
Enter a Shipping Address
Tell us where you would like to ship your order. If you are shipping to an APO or FPO address your package can be shipped via the USPS priority mail service. If you live within the continental U.S. your order can be shipped via UPS ground. If you are shipping to a post office box, please enter the words "PO BOX" before your box number to ensure that the order is delivered by the U.S. Postal Service.
Provide a Password and Method of Payment
Choose a password for your account so that when you come back to TappyBear.com in the future, you can use the same shipping address and method of payment you provided during this first order. You will also be able to use your password to make changes to your order and account information. Make sure you write your password down somewhere so that you remember it the next time you place an order.
Next, let us know how you would like to pay for your order. We accept MasterCard, Visa, American Express, Discover, Paypal, or a money order, or cashier's check denominated in U.S. dollars and drawn on a U.S. bank. All orders must be prepaid. If you're paying with a credit card, enter the number without spaces or dashes.
Review and Submit Your Order
Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the Place Your Order button to submit your order. Once you place your order, we will send you a confirmation e-mail message. We will send you another e-mail message at the time of shipment.
Tracking Your Order
If you would like to review or change something about the order you placed before it enters the shipping process, click the Your Account link in the top navigation bar of most pages on our site. Here you will be able to change the particulars of your order without having to contact us.
Shipping
Track Your Package
Once your order has been shipped you will receive a tracking number that can tell you where your package is and when it will arrive.
Your package was sent via USPS Priority Mail : Click Here To Track Your Package
Shipping
Ordering an item from TappyBear.com? We can ship to virtually any address in the world. Our standard shipping service is UsPS Priority Mail.
Delivery Time
When you place an order with TappyBear.com we will usually ship the item out the same day (if orders placed before 3 PM PST). Depending on what location you have the item shipped to, the delivery time will vary.
Any order shipped to the Continental United States will be shipped via USPS Priority Mail.
Calculating Cost
Shipping costs for orders from TappyBear.com depend upon the volume of the order as well as destination.
Refunds
Our Return Policy
All returns/exchanges you must request an RMA request form by email, prior to shipping item back to be eligible to receive a refund. Refund Policy
We can process returns and refunds only for items directly purchased from and fulfilled by TappyBear.com. We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund via Check or in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return.
You can also view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account after 10 business days from the day you sent us your return, please contact us for further assistance.
Problem with an Order?
If something is wrong with an order that is being fulfilled by TappyBear.com, we certainly want to help you. Please read the information below for more on how to proceed.
Did you receive a damaged or defective item? If the item has a damaged or defective part, contact us within 7 days of receiving the item.
Did you receive the wrong item or an item you didn't order? If the item TappyBear.com has sent is the wrong item then contact us within 7 days of receiving the item.
Not what you were expecting, ordered the wrong item? If you are not satisfied with the item that you have received please contact us within 7 days of receiving the item. Shipping costs can not be refunded.
Wondering where your order is? If you have not yet received your order at all and think that you should have by now, contact us.
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